When I talk about reactive operations, I’m talking about the fire-fighting mode. Whatever is broken is the priority. For instance, your maintenance team spent yesterday replacing a bearing. Parts that should have shipped today will not ship until Friday. These…
Operational Intelligence in High-Stakes Environments: Healthcare Equipment Reliability and Patient Safety
The MRI failed mid-scan, halfway through imaging the patient for a suspected stroke. The technician had to reschedule, but the problem is that stroke imaging is time-critical. Every minute matters for treatment decisions. The equipment just needed a cooling system component that was showing degradation signs for two weeks. Nobody noticed. This isn’t about blame….