FAQ

Questions

Everything you need to know about

 

The Bridgera AIoT platform is a powerful suite of tools designed to accelerate your IoT and AI journey. The Free Basic License allows you to connect a limited number of assets to the platform, giving you a hands-on experience of our capabilities before deciding on the next steps.

 

Getting started is simple:

  1. Sign up for the Basic License.
  2. Log in to the Bridgera platform using your credentials.
  3. Begin exploring and connecting your assets!

 

You can access the user guide documentation directly within the platform. If you need additional support, feel free to email us anytime at service@bridgera.com.

 

 

No, the Basic License is completely free, and you are not required to enter any payment information.

 

 

Yes, the Free Basic License is available for use worldwide.

 

We implement industry best practices to secure both data at rest and data in motion. For more details, refer to our Privacy Policy.

 

Bridgera provides comprehensive end-to-end support to help you build mission-critical IoT and analytics applications. Contact us at service@bridgera.com to discuss how we can assist you.

 

Yes, you can upgrade at any time. Simply reach out to us at service@bridgera.com for more details.

 

Absolutely! The Bridgera platform is designed for seamless integration with your existing IT systems and applications. Contact us at service@bridgera.com to learn more about integration options.

 

Yes, you can use the Free Basic License to build a PoC at no cost.

 

By default, data for Free Basic License users is stored in the United States. For custom storage options, including public cloud, private cloud, or on-premise solutions, please contact us.

 

Your data is securely stored, and access is strictly limited to sysadmins and the helpdesk team on a need-to-know basis.

 

Yes, Bridgera complies with ISO 27002:2022 security standards. We conduct regular penetration and vulnerability testing alongside an annual ISO audit.

 

Yes, our built-in Role-Based Access Control (RBAC) system allows you to manage user permissions effectively.

 

We use a multi-layered security approach, including encryption, access controls, continuous monitoring, and compliance with industry security standards.

 

Yes, we offer data migration services to ensure a smooth transition to the cloud. Contact us at service@bridgera.com to discuss your requirements.

 

Yes! Use Bridgera Intelligence, our built-in BI platform, to create custom dashboards and reports tailored to your needs.

 
Eliminate 'Ghost Alarms' & Recover Billable Technician Capacity
Labor is a huge, unavoidable cost. Aggregating all of your equipment performance, utilization, and service status across sites into a unified operational view will not only support early intervention and faster resolution, it will provide more visibility into labor cost drains. Reducing the “ghost alarm” rate during winter months would go a long way to recapturing labor capacity. Analyzing routing and priority-setting could yield significant savings by helping technicians get to priority customers more efficiently. Predicting issues with a high-level of confidence can also prepare technicians to fix problems the first time they visit, so there doesn’t need to be a follow-up visit. Bridgera’s Operational AI solutions can give you this visibility and help you capture savings.​
Incorporate Pressure Decay Analytics and Signature Analysis to differentiate between mechanical failures, like cracked elbow joints, and environmental volatility, like the Winter Overpressure Phenomenon. Focus on monitoring Vapor-to-Liquid (V/L) ratios and Cathodic Protection (CP) voltage drops as leading indicators of mechanical integrity failure, using our Operational AI solutions. Automating these monitors with AI provides advanced knowledge about the current and future state of your equipment and mechanical systems. By taking a more predictive approach, you can prevent costly emergency shutdowns, and plan your shutdowns properly.
Operational AI employs historical and real-time data to reveal operational patterns which, when addressed, can significantly increase technicians’ highest-value activities. Our operational AI solutions can detect fault patterns remotely, prioritize service calls by severity, and reduce unnecessary site visits. Service Directors will capture more usable time with predictive analytics that alert them to order parts early and to perform vehicle and equipment maintenance based on known patterns. Maintenance leads spend more time scheduling and working on preventive measures than on costly reactive fixes.
Transition to Continuous Integrity Monitoring to bridge the “1,095-day gap” between mandatory three-year P/V and static pressure tests. Emphasize tracking Throughput Triggers that dictate regulatory Stage I or II management practices based on monthly or annual gasoline volumes. Follow the Risk Ranking Index Model (RRIM). Compliance officers will find that operational AI provides a way to deploy a “digital vault” strategy that lets them maintain accurate five-year repair logs. Ultimately, this vault could help the chief risk officer avoid up to $200,000 in civil penalties for non-compliance.
Unify data from SCADA systems, vendor equipment platforms, maintenance management systems, and ERP environments into a coherent operational intelligence layer. Operational AI makes it possible to create a unified and coherent set of data, with clear, unambiguous data labels, and to eliminate confusion about how data from one system applies to data from another system.

Labor is a huge, unavoidable cost. Aggregating all of your equipment performance, utilization, and service status across sites into a unified operational view will not only support early intervention and faster resolution, it will provide more visibility into labor cost drains. Reducing the “ghost alarm” rate during winter months would go a long way to recapturing labor capacity. Analyzing routing and priority-setting could yield significant savings by helping technicians get to priority customers more efficiently. Predicting issues with a high-level of confidence can also prepare technicians to fix problems the first time they visit, so there doesn’t need to be a follow-up visit. Bridgera’s Operational AI solutions can give you this visibility and help you capture savings.​

Incorporate Pressure Decay Analytics and Signature Analysis to differentiate between mechanical failures, like cracked elbow joints, and environmental volatility, like the Winter Overpressure Phenomenon. Focus on monitoring Vapor-to-Liquid (V/L) ratios and Cathodic Protection (CP) voltage drops as leading indicators of mechanical integrity failure, using our Operational AI solutions. Automating these monitors with AI provides advanced knowledge about the current and future state of your equipment and mechanical systems. By taking a more predictive approach, you can prevent costly emergency shutdowns, and plan your shutdowns properly.

Operational AI employs historical and real-time data to reveal operational patterns which, when addressed, can significantly increase technicians’ highest-value activities. Our operational AI solutions can detect fault patterns remotely, prioritize service calls by severity, and reduce unnecessary site visits. Service Directors will capture more usable time with predictive analytics that alert them to order parts early and to perform vehicle and equipment maintenance based on known patterns. Maintenance leads spend more time scheduling and working on preventive measures than on costly reactive fixes.

Transition to Continuous Integrity Monitoring to bridge the “1,095-day gap” between mandatory three-year P/V and static pressure tests. Emphasize tracking Throughput Triggers that dictate regulatory Stage I or II management practices based on monthly or annual gasoline volumes. Follow the Risk Ranking Index Model (RRIM). Compliance officers will find that operational AI provides a way to deploy a “digital vault” strategy that lets them maintain accurate five-year repair logs. Ultimately, this vault could help the chief risk officer avoid up to $200,000 in civil penalties for non-compliance.

Unify data from SCADA systems, vendor equipment platforms, maintenance management systems, and ERP environments into a coherent operational intelligence layer. Operational AI makes it possible to create a unified and coherent set of data, with clear, unambiguous data labels, and to eliminate confusion about how data from one system applies to data from another system.