With global teams, Bridgera (a division of Spectraforce Technologies) offered us a unique combination of onsite and offshore resources that consistently provided high quality delivery. They were able to transition support from other vendors who were not performing and then demonstrate continuous improvement through detailed monitoring & metrics. They are highly responsive to our changing needs and their on-demand ramp-up / ramp-down capability has significantly help achieve desired service levels with predictable costs. As we grow, we remain confident that Bridgera can scale & retool their teams to continue to meet our business needs transparently & efficiently.
Bridgera (owned by Spectraforce) has been helping us with a 100% offshore team since 2010. Their teams and service levels have been consistently high throughout their engagement with us. What is striking is that we have not seen any attrition in their team. Changes were made, but with adequate notice and primarily to offer career growth (i.e. onsite opportunities in US), to the team members within their organization.
With our entire legacy portfolio outsourced to Bridgera (Outsourcing division of Spectraforce Technologies), since Feb 2014, RTS and its customers have already benefited from significant reduction in cost and time-to-market. We now expect to see sustained benefits arising from structured IT Delivery processes powered by an Agile execution methodology. The Bridgera team has hung in there with us and never waivered from their focus of providing solutions to modernize our systems and service offerings.