About the CustomerDiscount Dumpsters is a well-known dumpster delivery company in North Carolina specialized in waste removal for construction and industrial sites. Founded in 2010, this family-owned business was ready to make a name for themselves in North Carolina. Starting out, they were able to manage their customers and drivers manually via spreadsheets. However, as their business grew, they wanted something more than a spreadsheet to manage the dumpster delivery business at scale.
As a family-owned business, honest service and customer satisfaction are two key factors that offer distinct advantages. Nevertheless, as more customers were acquired, it became increasingly difficult for the owners to manually keep track of the customers, employees and all the business operations.
They wanted an end-to-end software solution to manage the business in order to keep track of the assets (dumpsters, delivery trucks), their customers and employees.
The challenge was to create an order management system that would integrate with their existing accounting software. By digitizing the workflow, they were able to better plan drivers’ routes and improve their efficiency.
- Integrate end-to-end
- Improve route efficiency
- Automate billing records
In a traditionally low-tech industry, an end-to-end delivery tracking and order management system is a large undertaking. However, with better offerings for their customers, and easier record keeping for their employees, there was huge potential to gain.
Discount Dumpsters was looking for a software solution with the key features listed below.
- Order management
- Asset management
- Driver/ employee management
- Allow GPS pin drop for delivery
- Real-time location tracking
- Turn-by-turn navigation
- Centralized Route Planning
- Driver/Vehicle Assignment
Prior to Bridgera’s implementation, a phone operator would manually record job requests (order) and input them into a spreadsheet. A dispatcher would assign moves to drivers, and would track the drivers throughout the day.
Bridgera developed a mobile app from the drivers and the customers and a web portal for the the dispatchers and the admin users. Customers use the app to order a new dumpster and track the order. These orders are received by their central platform where the admin can assign drivers to vehicles and routes for the day. Throughout the day, the admin can also add routes using the platform, which will then automatically appear on the driver’s app.
The drivers use the app to receive the day’s assignments, and complete them in the appropriate order. The app provides each move’s location with turn-by-turn directions to it, and then to the nearest landfill.
After arriving to the pickup location, the app allows the driver to enter the size and contents of the pickup, as well as payment information. This is then sent back to the central platform before providing directions for the final leg of the trip to the driver’s app.
Compared to their previous, manual process of record keeping, the digitization of Discount Dumpster’s business practices have enabled several benefits, such as:
Digitization of Data
Once the customer enters an order online, it is within Discount Dumpster’s database, which allows routes to be assigned quicker and dispatched even easier.
The ability to plan a route with considerations such as proximity to a landfill, other assignments, and other drivers’ availabilities offers huge advantages.
The GPS data in the solution can be used in a number of ways once centralized.
With digital record keeping, the total drive time of employees and vehicles can be used as a metric to ensure productivity and routine maintenance.
With data in storage, there are untold potentials, like analytics, that can be extracted at a later time.
The transition from data isolate to a spreadsheet to centralized on a platform has enabled greater benefits.
The platform assembled for Discount Dumpster’s business is not limited to this single use-case. The order management, turn-by-turn, and role-based access control are all the building blocks enabled by Bridgera’s Application Enablement Platform. These and other modules can combine to enable any solution requirements. Still, the client is very happy with how this combination of features suits the needs of their logistics business. In fact, they are already planning on white labeling the product for others in the industry. Talk about unforeseen potential!
This was all possible because Bridgera had already laid the foundation for creating such a specialized platform. As a result, our customer saved a significant amount of time and resources with the jump-start offered by Bridgera Monitoring.
- Quick rapid prototyping of your IoT use-case with Bridgera Digital Twin
- No trial and error
- Faster development & deployment of custom solution in weeks – not months or years!
- Accelerate Go-To-Market by cutting down on time and cost to market
- Out of the box analytics for actionable insights
- No need for in-house development and support
- Minimum change management – seamlessly integrate with your existing enterprise and off-the-shelf solutions
With so many far-reaching benefits, why wait to start your next end-to-end enterprise platform. Contact Bridgera today for a free consultation and demo!